Families and those on a benefit affected by current COVID-19 alert levels are being encouraged to access the support available through the Ministry of Social Development and Whānau Ora.
Social Development Minister Carmel Sepuloni said the Ministry of Social Development is making changes to “make things as seamless as possible for people needing assistance and support.”
“For example, deferring reviews of clients’ circumstances, streamlining application and verification processes, and removing the need for existing clients to provide medical certificates to continue their eligibility for a main benefit.”
Operating hours for the general inquiries phone line has also been extended this weekend.
“While MSD’s service centres are closed at Alert Level 4, people can continue to get in touch through MyMSD or by phoning 0800 559 009. Clients have been e-mailed to reassure them regular payments will continue.” Carmel Sepuloni said.
MSD’s operating extended hours this weekend:
· Saturday 21 August: available 8am – 5pm
· Sunday 22 August: available 9am – 1pm
Urgent food needs:
If your situation is urgent and you need food within the next 24-48 hours, you can contact a local food bank. Find food banks and other food assistance services across New Zealand
Assistance for employers and businesses
· The Wage Subsidy Scheme August 2021 is available to eligible businesses to continue paying their employees and keep them on. The subsidy is for two weeks and pays $600 a week for full-time employees and $359 a week for part-time employees. Applications are open for two weeks from 9am Friday 20 August.
· The Short-Term Absence Payment provides businesses with a one-off (once in 30 days) payment for employees who need to miss work due to a COVID-19 test and can’t work from home.
· The Leave Support Scheme provides businesses with a two-week lump sum payment for workers who must self-isolate and can’t work from home.
Whānau Ora contacts:
· Whānau Ora Commissioning Agency (North Island)
Phone: 0800 929 282, whanauora.nz
· Te Pūtahitanga o Te Waipounamu (South Island)
Phone 0800 187 689, te pūtahitanga.org
· Pasifika Futures
Phone: 0800 890 110, pasifikafutures.co.nz
Key contacts:
· MSD: 0800 559 009
· Community services directory: https://www.familyservices.govt.nz/directory/
· Youthline: 0800 376 633
· Healthline: 0800 611 116
If you are experiencing Family Violence please call Police on 111 if you are in danger, or call:
· Women’s Refuge crisis: 0800 733 843 – 24 hours
· Family violence information line: 0800 456 450
· Shine National Helpline: 0508 744 633 – 9am to 11pm
· Shakti – for migrant and refugee women: 0800 742 584 – 24 hours
· Elder Abuse Helpline: 0800 32 668 65 – 24 hours
